Question 1

Who can apply to coach on Group Fit?

Accepted Answer

Certified trainers and coaches based in Canada with a valid ID, recognized certification and the ability to deliver safe, professional sessions in-home, at their studio, or virtually.

Question 2

How long does verification take?

Accepted Answer

Most applications are reviewed within a few business days. We'll reach out if anything is missing or unclear.

Question 3

Can I bring my existing clients?

Accepted Answer

Yes, that's exactly what Group Fit is built for. Move your current clients onto the app to run your bookings, payments and messaging in one place. As a bonus, new customers searching in your area can also discover and book you.

Question 4

Is there a sign-up fee?

Accepted Answer

No. Creating a profile is free. Group Fit only earns when you do, through a transparent commission on completed sessions.

Question 5

How do session requests work?

Accepted Answer

Requests only land within the availability you set. You see the activity, time, customer and PAR-Q in one view, then confirm with one tap.

Question 6

Can I block off time?

Accepted Answer

There's no separate block-off. If you're away, just delete the affected availability slots from your profile, it takes seconds, and add them back when you're available again.

Question 7

What happens if a client cancels?

Accepted Answer

Cancellation rules follow the timing on the booking screen. Late cancellations and no-shows are handled per our policy so your time is respected. Refer to our Terms & Conditions for the most up-to-date cancellation rules.

Question 8

Can I run sessions in multiple cities?

Accepted Answer

Yes. Set different service areas and availability per day. The platform routes the right requests to you automatically.

Question 9

Can I run sessions from my own studio or gym?

Accepted Answer

Yes. List your studio address and customers will see you when you're within their chosen travel range. You don't set a radius for studio sessions, customers pick how far they're willing to travel.

Question 10

Who sets the price?

Accepted Answer

You do, per specialization. Customers see your rate before they confirm.

Question 11

How and when do I get paid?

Accepted Answer

Payouts are handled by Stripe and deposited directly to your bank account. When you create your profile, you'll receive instructions to set up your Stripe account.

Question 12

How do I set up my Stripe Connect account?

Accepted Answer

Once your profile is approved, we'll email you a secure link to set up your Stripe Connect account. All Group Fit commissions are paid through Stripe Connect, directly to your Canadian bank account in CAD. Our step-by-step guide walks you through login creation, phone verification, business and personal details, bank account setup, and your first payout, with screenshots of every screen. See: https://groupfitapp.com/trainer/stripeinstructions

Question 13

What is the commission?

Accepted Answer

Group Fit takes a transparent commission per completed session. The current rate is documented in our trainer terms, no hidden fees.

Question 14

Do I need to handle taxes?

Accepted Answer

Yes. As an independent contractor, you're responsible for your own tax filings. We provide earnings summaries to make it easier.

Question 15

Do I need my own insurance?

Accepted Answer

Insurance isn't required by Group Fit, but we strongly recommend personal training liability coverage. We don't recommend specific providers, choose what works for you. If you do have a policy, add the details to your profile and we'll show an insured badge to customers.

Question 16

How do I enable insurance billing?

Accepted Answer

If you're a trainer or therapist eligible to bill insurance, toggle Insurance billing on from your profile. An Insurance billing badge will appear on your public profile and customers filtering for insurance-eligible providers can find and book you. In-person sessions only.

Question 17

Which insurers do you support?

Accepted Answer

We don't maintain a list of supported insurers. When a customer books you with insurance billing, you'll receive their insurance details with the booking request. Verify the coverage with the insurer yourself, then accept or reject the booking.

Question 18

What about PAR-Q and health info?

Accepted Answer

Every customer fills out a PAR-Q. You see the relevant context for the sessions you're running, with privacy protections in place.

Question 19

What if a client behaves inappropriately?

Accepted Answer

Report it through the app. Our trust and safety team takes these reports seriously and acts quickly.

Question 20

Where do I get help?

Accepted Answer

Use in-app support or email the team via the contact page, real humans, fast responses.

Trainer questions, answered.

Getting started

Bookings & scheduling

Pricing & payouts

Insurance, safety & support

Ready to apply?