Trainer questions, answered.
Onboarding, payouts, scheduling and safety. Still stuck? Contact us.
Getting started
Who can apply to coach on Group Fit?
Certified trainers and coaches based in the USA or Canada with a valid ID, a recognized certification, and the ability to deliver safe, professional sessions in-home, at their studio, or virtually. Customers can book you from anywhere for virtual sessions; in-person sessions are limited to your travel area or studio location.
How long does verification take?
You'll hear back within 2 business days once your profile is complete. We'll reach out if anything is missing or unclear.
Can I bring my existing clients?
Yes, that's exactly what Group Fit is built for. Move your current clients onto the app to run your bookings, payments, and messaging in one place. As a bonus, new customers searching in your area can also discover and book you.
Is there a sign-up fee?
No. Creating a profile is free. Group Fit only earns when you do, through a transparent commission on completed sessions.
Your clients
Do the clients I bring stay mine?
Yes. When a client signs up with your referral code, they can only book that type of training with you, not with any other trainer on Group Fit. They can still book other types of training you don't offer with other trainers, but what you train them for is yours.
How does a client get tied to me?
Share your referral code. When they create their Group Fit account with it, the relationship is set up automatically. You earn a $50 bonus and keep 100% of your rate when they book you.
Can my client leave?
Clients are never forced to stay. They can end the arrangement with a short notice period. If they stop booking altogether for a long time, it ends on its own too. Keep training them and they stay yours.
Bookings & scheduling
How do session requests work?
Requests only land within the availability you set. You see the activity, time, customer, and PAR-Q in one view, then confirm with one tap.
Can I block off time?
There's no separate block-off. If you're away, just delete the affected availability slots from your profile (it takes seconds) and add them back when you're available again.
What happens if a client cancels?
Cancellation rules follow the timing shown on the booking screen. Late cancellations and no-shows are handled per our policy so your time is respected. See our Terms & Conditions for the most up-to-date rules.
Can I run sessions in multiple cities?
Yes. Set different service areas and availability per day. The platform routes the right requests to you automatically.
Can I run sessions from my own studio or gym?
Yes. List your studio address and customers will see you when you're within their chosen travel range. You don't set a radius for studio sessions. Customers pick how far they're willing to travel.
Pricing & payouts
Who sets the price?
You do, per activity. Customers see your rate before they confirm.
What does it cost?
Free to join. Clients pay Group Fit for their sessions. When a session is done, we pay you your earnings minus a small commission. The exact rate is in our trainer Terms & Conditions.
How and when do I get paid?
Payouts are handled by Stripe and deposited directly to your bank account. When you create your profile, you'll receive instructions to set up your Stripe account.
How do I set up my Stripe Connect account?
Once your profile is approved, we'll email you a secure link to set up your Stripe Connect account. Our step-by-step guide walks you through login creation, phone verification, business and personal details, bank account setup, and your first payout.
View the Stripe Connect setup guideDo I need to handle taxes?
Yes. As an independent contractor, you're responsible for your own tax filings. We provide earnings summaries to make it easier.
Insurance & safety
Do I need my own insurance?
Insurance isn't required by Group Fit, but we strongly recommend personal training liability coverage. If you do have a policy, add the details to your profile and we'll show an insured badge to customers.
How does insurance billing work?
Toggle Insurance billing on from your profile. An Insurance billing badge appears on your public profile and customers filtering for insurance-eligible providers can find and book you (in-person sessions only). We don't keep a list of supported insurers: you receive the customer's insurance details with the booking request, verify coverage with the insurer yourself, then accept or reject the booking.
What about PAR-Q and health info?
Every customer fills out a PAR-Q. You see the relevant context for the sessions you're running, with privacy protections in place.
What if a client behaves inappropriately?
Report it through the app. Our trust and safety team takes these reports seriously and acts quickly. For anything else, use in-app support or the contact page.