Group Fit Trainer Terms & Conditions

1. Independent Contractor Relationship

You are an independent contractor. You are not an employee, partner, joint venturer, representative, or agent of Group Fit. You are responsible for your own taxes, insurance, certifications, licences, equipment, expenses, professional obligations, and compliance with applicable law. Nothing in these Terms creates an employment relationship between you and Group Fit.

Group Fit's role is limited to providing marketplace, booking, payment, communication, profile, and platform infrastructure that connects you with customers. You control the services you offer, the areas you serve, your availability, and the lawful delivery of your sessions, subject to these Terms and platform rules.

2. Eligibility and Onboarding

You must be 18 years of age or older. You must hold all certifications, licences, permissions, and insurance required to deliver the activities you offer in your jurisdiction, and you must keep them current.

You authorize Group Fit to verify your identity, payout information, tax information, profile information, and other onboarding details through verification partners, including Stripe, Plaid, or any other providers used by Group Fit from time to time.

Group Fit may decline, restrict, suspend, or revoke trainer status at its discretion based on verification results, incomplete onboarding, customer feedback, safety concerns, operational risk, fraud concerns, or policy violations.

2.1 Credentials, Insurance, and Profile Claims

Certifications, qualifications, insurance coverage, experience, and other credentials displayed on your profile are provided by you. Group Fit may request, review, or display supporting documents as part of onboarding, account review, customer trust and safety, or platform operations. However, you remain solely responsible for ensuring that all information, credentials, certifications, insurance, licences, and claims you provide are true, accurate, current, lawful, and not misleading.

Group Fit's review or display of any credential does not make Group Fit responsible for the validity, expiry, legal sufficiency, or completeness of that credential. If any credential, insurance coverage, licence, or qualification you declare is missing, expired, fraudulent, inaccurate, misleading, or legally insufficient, you are solely responsible for any resulting claim, loss, regulatory action, customer complaint, or harm, and you agree to indemnify Group Fit accordingly.

Group Fit may request proof of insurance, certifications, licences, or other supporting documents at any time. Failure to provide satisfactory proof within the requested timeframe may result in profile restriction, suspension, removal from certain activities, or termination.

2.2 Background Checks

Group Fit does not require criminal background checks as a standard onboarding step unless expressly stated in the onboarding process or required for a specific booking, customer, organization, jurisdiction, or activity. Where a background check is requested or required, you may be asked to provide consent and information to a third-party verification provider.

You may decline to consent to a background check; however, Group Fit may then restrict your eligibility for bookings that require a background check. Group Fit may approve, restrict, suspend, or decline your access to certain bookings based on the result, incompleteness, expiry, or absence of a required background check. Any applicable background-check fees will be disclosed before you proceed.

3. Listings, Pricing, and Services

You set your own session prices, locations, service areas, durations, activity offerings, session-pack offerings, and availability, subject to platform functionality and these Terms. All prices and payouts on the platform are in Canadian Dollars (CAD), unless Group Fit expressly states otherwise in a specific market or checkout flow.

Listings must be accurate, lawful, professional, and must reflect services you are qualified and legally permitted to deliver. Listings must not include external contact details, external booking links, personal payment methods, misleading claims, prohibited content, or any information designed to bypass the platform.

Group Fit may remove, edit, hide, or restrict listings that violate these Terms, create customer confusion, pose safety or legal risk, or conflict with platform standards.

4. Booking Requests and Response Time

Customers send booking requests through the platform. You are expected to accept or decline booking requests within four (4) hours of receiving them during reasonable waking hours in your local time zone. Booking requests that are not actioned within the applicable response window may be tracked as non-responses on your account, particularly where the request falls within your published availability.

Both rejections and non-responses may be recorded on your account. Repeated rejections, repeated non-responses, or a combination of the two may result in lower visibility, temporary suspension, or permanent removal from the platform, at Group Fit's discretion.

Group Fit may make reasonable exceptions for overnight requests, platform errors, notification failures, emergencies, or other circumstances determined by Group Fit. If you are unavailable for an extended period, set your availability to closed in the trainer dashboard so customers do not send requests you cannot action.

5. Commission and Payouts

Group Fit charges a flat platform fee of ten percent (10%) of the session price paid by the customer, before applicable taxes. Your trainer commission is therefore ninety percent (90%) of the applicable session price, subject to completion of the session, these Terms, refunds, reversals, chargebacks, disputes, fraud checks, and platform adjustments.

For clarity, "session price" means the pre-tax price charged to the customer for the trainer's service, before applicable sales taxes and before any Group Fit-funded promotional discount, unless otherwise stated in these Terms. Trainer commission is not earned on taxes, third-party payment processing fees, chargeback fees, administrative fees, platform credits, or amounts refunded, reversed, or charged back.

5.1 Single Sessions

For single-session bookings, you earn 90% of the session price set in your listing only after the session is completed and not cancelled, disputed, refunded, reversed, charged back, or determined by Group Fit to involve fraud, abuse, no-show conduct, or policy breach.

5.2 Session Packs

For session packs, the customer purchases a bundle of credits for use with the trainer and activity identified at checkout. Trainer commission is earned only when a pack credit is redeemed for a session and that session is completed, unless Group Fit expressly states otherwise in writing.

The commission for each redeemed pack-credit session is calculated based on the discounted per-session value of the pack, excluding applicable taxes and any amounts refunded, reversed, or charged back. Per-credit redemptions that are cancelled, forfeited, disputed, refunded, reversed, or charged back do not generate payable commission unless Group Fit determines otherwise.

Pack credits do not have a hard expiration date set by Group Fit unless stated in the pack offering or checkout flow. Expiry, if any, is governed by the pack offering, applicable law, and any platform-credit or pack-credit terms then in effect.

5.3 Group Fit Discounts and the FREE Code

Discounts and promotional codes issued by Group Fit, including marketing campaigns, first-time-customer codes, or seasonal promotions, do not reduce your 90% commission unless these Terms state otherwise. Group Fit absorbs the discount, and your commission is calculated on the gross eligible session price as if the discount had not been applied. The single exception is the FREE code described below.

The FREE code is a try-out code that allows a customer to book a single session with a trainer at no cost, once per trainer, per customer, so the customer can identify a trainer who is the right fit for them. When the FREE code is applied, you receive a fixed thirty Canadian dollars ($30 CAD) commission for the session, paid by Group Fit. The standard 90% commission rate does not apply to FREE-code sessions.

The $30 CAD FREE-code commission is earned only after the FREE-code session is completed and is not cancelled, disputed, reversed, charged back, or determined by Group Fit to involve fraud, abuse, no-show conduct, or policy breach. Group Fit may withhold, reverse, or claw back the FREE-code commission where misuse is suspected or confirmed.

FREE-code sessions follow all other platform rules including the 4-hour response standard, cancellation policy, dispute process, safety standards, and conduct standards. FREE-code sessions cannot be combined with packs or with any other promotional code.

Coordinated misuse of the FREE code between a trainer and a customer, including repeatedly creating new customer accounts to extract $30 commissions or steering paying customers to FREE-coded bookings, is grounds for full commission clawback, account suspension, and permanent removal from the platform.

5.4 Taxes

You are responsible for determining, collecting, reporting, and remitting any taxes applicable to the services you provide, including GST/HST, PST, QST, income tax, and any other applicable taxes. If you provide a valid GST/HST, QST, or other tax registration number, Group Fit may include applicable tax information on payout statements or other records, where supported by the platform and required by law.

Group Fit may issue tax slips, summaries, or other reporting documents where required by applicable law. You are responsible for keeping your tax information accurate and should obtain independent tax advice regarding your obligations.

5.5 Payout Schedule

Earnings become eligible for your pending balance only after the applicable session is completed and any required platform checks are satisfied. You may submit your pending balance for payout from the trainer dashboard, subject to platform minimums, verification status, payment-provider rules, fraud review, chargeback exposure, and any outstanding reversals or negative balances.

Payouts are issued via Stripe or another payout provider used by Group Fit to the bank account verified during onboarding. Payment-provider timelines, bank timelines, holidays, compliance checks, and verification issues may affect payout timing.

5.6 Reversals and Negative Balances

Where Group Fit issues a refund, restores a pack credit, processes a chargeback, or otherwise adjusts a session due to trainer cancellation, no-show, dispute, fraud, customer complaint, administrator decision, or payment-provider decision, the corresponding commission is reversed and recorded on your commission ledger. If reversals exceed pending earnings, your trainer balance may go negative.

The platform does not automatically debit your bank account unless you have separately authorized such debit or repayment. A negative balance is offset against future earnings before any future payout. Group Fit reserves the right to seek repayment of negative balances, fraudulent commissions, chargeback amounts, or amounts paid in error to the fullest extent permitted by law.

5.7 Insurance Billing Requests and Platform Fee Commission

Group Fit may allow customers to request provider-managed insurance billing where you have enabled insurance billing requests on your profile. This option is intended for bookings where the customer wants to request that you handle the activity, treatment, or service fee directly through the customer's insurer and/or directly with the customer. Insurance billing requests are currently available only for eligible in-person bookings in Canada, unless Group Fit expressly enables this option for another booking type, location, or delivery method in the checkout flow.

For insurance billing bookings, Group Fit does not collect the activity or session price from the customer. Group Fit charges the customer a Platform Fee of fifteen Canadian dollars ($15 CAD), before applicable taxes, only if you accept the booking request, unless a different amount is shown at checkout.

For accepted insurance billing bookings, your commission is sixty percent (60%) of the pre-tax Platform Fee charged by Group Fit. Based on the current $15 CAD Platform Fee, your commission is nine Canadian dollars ($9 CAD), before any applicable adjustments, refunds, reversals, chargebacks, disputes, fraud checks, or platform adjustments.

The standard ninety percent (90%) commission for regular paid bookings does not apply to insurance billing bookings because Group Fit does not collect the activity or session price for those bookings.

No commission is earned where you decline the insurance billing request, fail to respond before the request expires, or where the booking is cancelled before the Platform Fee is charged.

For insurance billing bookings, you are solely responsible for reviewing the customer's insurance information, determining whether you are willing and able to support insurance billing for the selected activity or service, obtaining any required consent, submitting any applicable claim, collecting any unpaid amount, issuing receipts where required, maintaining proper records, and complying with all applicable insurer, tax, privacy, professional, licensing, advertising, scope-of-practice, and regulatory requirements.

Group Fit does not verify the customer's insurance coverage, submit claims, guarantee insurer payment, collect the activity or session fee, collect unpaid balances, resolve insurer disputes, or take responsibility for rejected, unpaid, partially paid, delayed, or disputed claims.

You must not enable or accept insurance billing requests unless you are legally permitted, properly qualified, appropriately insured, and willing to manage the insurance billing process yourself for the applicable service.

6. Cancellations, Reschedules, and Strikes

The customer-facing cancellation and reschedule policy applies to your sessions. The following trainer-side rules apply in addition.

If you cancel a confirmed booking, the customer receives a full refund or restored pack credit and any discount code is released back to them. Your commission for that session is fully reversed or not earned.

Cancellations made within three (3) hours of session start automatically generate a strike on your account unless Group Fit determines that an exception applies. Strikes are tracked monthly and reset at the start of each calendar month. Reaching three (3) strikes in a calendar month triggers manual administrative review, which may result in a warning, temporary suspension, lower visibility, or removal from the platform.

Strikes are not intended to apply where the cancellation is caused by a verified platform error, administrator cancellation, customer request, duplicate booking, severe weather, facility closure, medical emergency, or another circumstance that Group Fit determines was outside the trainer's reasonable control.

You may propose a reschedule up to 12 hours before the session start. The customer can accept or decline. If the customer declines, the booking is cancelled and they receive a full refund or restored pack credit.

6.1 Strike Appeals

If you believe a strike was applied incorrectly, including due to a verifiable emergency, customer miscommunication, platform error, or other circumstances outside your reasonable control, you may appeal the strike by emailing [email protected] from the email address on your trainer account within fourteen (14) days of the strike being recorded. Include the session ID, the date and time, and a brief explanation of the circumstances. A Group Fit administrator will review and respond. The administrator's decision is final.

7. Conduct, Safety, Equipment, and Venue

• Deliver sessions safely, professionally, and in accordance with the certifications, experience, scope of practice, and legal permissions you hold.
• Do not discriminate, harass, threaten, abuse, intimidate, or behave inappropriately toward customers, participants, staff, or other users.
• Maintain appropriate insurance for your activity and jurisdiction. Group Fit does not provide insurance coverage to trainers.

If you enable insurance billing requests, you must ensure that you hold any certification, licence, registration, insurance, provider number, professional status, or other authorization required to provide the applicable service and submit or support insurance billing where required. You must not represent that a service is covered by insurance unless you have a reasonable basis for doing so and the statement is accurate, lawful, and not misleading.

• Equipment used during a session is the customer's responsibility unless you have expressly agreed in writing with the customer to provide equipment.
• Venue charges, including drop-in fees, gym entry fees, court bookings, facility access fees, permits, memberships, or guest passes, are the customer's responsibility unless you have explicitly included them in your listing price.
• You may not record sessions or share images, videos, or personal information of customers or participants without their explicit prior consent.
• Report safety incidents, injuries, misconduct, or serious disputes to Group Fit promptly through the platform or by emailing [email protected] .

8. Regulated Services and Scope of Practice

You may not provide medical, therapeutic, rehabilitation, nutritional, psychological, or other regulated professional services through Group Fit unless you are legally authorized, licensed, insured, and qualified to provide those services in the jurisdiction where the service is delivered. You are solely responsible for complying with all professional, regulatory, scope-of-practice, advertising, consent, recordkeeping, and insurance requirements that apply to your services.

You must not diagnose medical conditions, prescribe treatment, provide regulated health advice, or represent yourself as a regulated professional unless you are legally permitted to do so. Group Fit may restrict or remove service categories, listings, or claims that create regulatory, legal, safety, or customer-confusion risk.

Insurance billing availability does not expand your scope of practice. You may not offer, describe, bill, or deliver any medical, therapeutic, rehabilitation, healthcare, or regulated service unless you are legally authorized, licensed, insured, and qualified to provide that service in the jurisdiction where the service is delivered. You are solely responsible for confirming whether insurance billing is permitted for the selected activity, service, customer, provider type, delivery method, and jurisdiction.

For virtual services, you are responsible for confirming whether you are legally permitted to provide the service to the customer in the customer's location and whether the service may be submitted to the customer's insurer. Insurance billing requests are not available for virtual bookings unless Group Fit expressly enables that option in the checkout flow.

9. No Subcontracting or Unauthorized Substitution

You may not assign, transfer, subcontract, delegate, or send another person to deliver a session booked under your profile without Group Fit's prior written approval. Customers book based on your profile, identity, experience, location, pricing, and availability. Sending an unauthorized substitute is grounds for cancellation, commission reversal, suspension, or removal from the platform.

10. Non-Circumvention and Off-Platform Solicitation

You agree that all customers introduced to you through Group Fit, including any customer who books, contacts, views, messages, or is matched to you via the platform, are sourced through Group Fit's marketing, infrastructure, and goodwill.

• You will not solicit, encourage, arrange, or accept bookings from such customers off-platform for a period of twelve (12) months from the date of the customer's first interaction with you on the platform.
• You will not share personal contact details, including phone numbers, personal email addresses, social media handles for direct booking, external scheduling links, or payment methods such as e-Transfer, Cash App, PayPal, or similar tools, with customers introduced through the platform during the non-circumvention period.
• Customers initiating contact with you outside the platform does not waive these obligations. You must redirect them back to the Group Fit booking flow.

Off-platform circumvention may result in suspension or termination of your trainer account, reversal or clawback of commissions connected to the relevant customer relationship, and recovery by Group Fit of amounts reasonably representing the platform fees, administrative costs, investigation costs, and other losses suffered by Group Fit as a result of the circumvention, to the fullest extent permitted by law.

Insurance billing requests are not an exception to the non-circumvention rules. You may not use insurance billing requests to move standard non-insurance bookings off-platform, solicit direct bookings from customers introduced through Group Fit, or avoid Group Fit's normal booking and payment process. For accepted insurance billing bookings, only the activity, treatment, or service fee associated with the insurance billing arrangement may be handled directly between you, the customer, and the insurer. The booking relationship must remain within Group Fit.

11. Identity, Likeness, and Content

You grant Group Fit a non-exclusive, worldwide, royalty-free licence to use, reproduce, display, crop, resize, publish, and distribute your name, profile photo, bio, public profile content, service descriptions, images, videos, reviews, and other content you submit to the platform for the purpose of operating, promoting, and marketing Group Fit, including on the platform, in search results, emails, social media, advertisements, presentations, and other marketing materials.

You may remove your profile at any time, after which Group Fit will discontinue prospective use of new profile content, subject to reasonable wind-down for previously distributed materials, archived materials, analytics, legal compliance, and materials already published or scheduled. You represent that you have the right to upload and authorize Group Fit to use any content you provide, and that such content does not infringe the rights of any third party.

12. Confidentiality and Customer Data

Customer information shared with you through the platform, including names, addresses, contact details, booking details, messages, health questionnaires, PAR-Q forms, preferences, session notes, and any other personal information, may be used only for the purpose of preparing for and delivering the booked session through Group Fit.

You may not copy, export, sell, disclose, store outside the platform, contact customers for off-platform services, or use customer information for your own marketing or business purposes except as expressly permitted by Group Fit in writing. You must take reasonable steps to protect customer information from unauthorized access, use, disclosure, loss, or misuse.

Customer insurance information shared with you through Group Fit may be used only to review, accept, decline, manage, or process the specific insurance billing booking request for which it was provided. You may not use customer insurance information for any unrelated purpose, store it longer than necessary, disclose it to unauthorized parties, or use it for marketing, off-platform solicitation, or unrelated services. You are responsible for protecting insurance information in accordance with applicable privacy laws, professional obligations, insurer requirements, and these Terms.

13. Account Suspension and Termination

Group Fit may suspend, restrict, or terminate your account at its discretion for violation of these Terms, verification failures, incomplete onboarding, repeated cancellations, repeated non-responses to booking requests, fraudulent activity, safety incidents, FREE-code abuse, off-platform circumvention, customer-data misuse, misleading credentials, regulatory concerns, chargeback abuse, or other behavior that puts customers, staff, trainers, or the platform at risk.

Where suspension or termination occurs, pending earnings are paid out subject to outstanding reversals, refunds, disputes, chargeback exposure, fraud review, negative balances, and any amounts owed to Group Fit. Group Fit may withhold payouts while investigating suspected fraud, abuse, safety incidents, legal issues, payment disputes, or serious policy violations.

14. Data Retention After Termination or Profile Removal

If you deactivate your trainer profile, Group Fit will remove your profile from customer view, including search results, public profile pages, and recommendations, within a reasonable operational timeframe. To delete the underlying account and personal information, you must use the account-deletion option available in your trainer account settings or follow the account-deletion process provided by Group Fit.

Group Fit may retain certain records after profile removal, account deactivation, or account deletion where reasonably necessary for accounting, audit, tax, legal, regulatory, fraud-prevention, dispute-resolution, trust and safety, and legitimate business record purposes, subject to applicable privacy law. Retained records may include historical session, booking, payment, commission, tax, dispute, safety, and compliance records associated with your past activity.

Group Fit may also retain aggregated or anonymized review data, customer feedback, operational metrics, and platform-level statistics derived from your past activity. Personal information beyond what is necessary for retained purposes will be deleted or anonymized in accordance with applicable privacy law and Group Fit's Privacy Policy.

15. Platform Availability and Third-Party Services

Group Fit aims to keep the platform available and functioning but does not guarantee uninterrupted, error-free, secure, or continuous access. The platform may be unavailable from time to time due to maintenance, updates, technical issues, third-party service interruptions, internet outages, payment processor issues, hosting issues, or events outside Group Fit's reasonable control. Group Fit is not liable for losses arising from temporary platform unavailability, missed booking requests, notification delays, payout delays, or technical issues, except to the extent required by law.

The platform may rely on third-party service providers, including payment processors, payout providers, identity verification providers, communication providers, mapping and location providers, hosting providers, analytics providers, and other technology vendors. Group Fit is not responsible for delays, failures, errors, or losses caused by third-party systems, except to the extent required by law.

16. Fraud, Abuse, and Platform Protection

Group Fit may investigate suspected fraud, abuse, payment misuse, promotional-code misuse, duplicate accounts, false information, off-platform circumvention, customer-data misuse, safety concerns, or other conduct that harms users or the platform. Group Fit may suspend accounts, cancel bookings, withhold payouts, reverse commissions, revoke promotions, restrict access, or take other reasonable action while an investigation is pending or after a violation is confirmed.

17. Liability and Indemnity

You are solely responsible for the conduct, safety, qualifications, certifications, insurance, legality, and outcomes of the sessions you deliver. To the fullest extent permitted by law, you indemnify and hold harmless Group Fit and its directors, officers, employees, contractors, affiliates, service providers, and representatives against any claim, loss, damage, liability, fine, penalty, settlement, chargeback, refund, cost, or expense, including reasonable legal fees, arising from your services, your conduct, your content, your breach of these Terms, your misuse of customer data, your off-platform circumvention, your tax obligations, or any misrepresented, expired, invalid, or insufficient credential, insurance coverage, licence, or qualification.

Without limiting the above, you agree to indemnify and hold harmless Group Fit from any claim, loss, damage, liability, refund, chargeback, tax issue, regulatory issue, privacy complaint, insurer dispute, unpaid balance, rejected claim, partially paid claim, professional complaint, licensing issue, or customer complaint arising from or related to insurance billing requests, your review or use of customer insurance information, your claim submission or failure to submit a claim, your collection or failure to collect unpaid amounts, your receipts or records, your scope of practice, your professional status, or any representation you make about insurance coverage or eligibility.

18. Changes to These Terms

Group Fit may update these Terms from time to time. Material changes will be communicated by email, in-app notice, or another reasonable method. Continued use of the platform as a trainer after the effective date constitutes acceptance of the updated Terms. Changes apply prospectively unless otherwise required by law or expressly stated by Group Fit.

19. Governing Law and Disputes

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein. Any dispute arising from these Terms or your use of the platform shall be resolved in the courts of the Province of Ontario.

20. Legal Notices and Contact

For questions about these Terms, legal notices, disputes, strike appeals, account-related requests, or trainer-related issues, contact Group Fit by emailing [email protected] from the email address associated with your Group Fit trainer account. Support tickets, chat messages, or informal communications do not constitute legal notice unless Group Fit expressly confirms receipt as legal notice.

Cross-Border Tax and Marketplace Clarifications

Group Fit may collect, calculate, facilitate, remit, or report customer-facing transaction taxes where required by law or supported by the platform, including through Stripe Tax or similar providers. Trainers remain responsible for their own income taxes, business taxes, self-employment taxes, GST/HST, PST, QST, VAT, and any other taxes applicable to their business, services, or payouts under applicable law. For trainers located in Canada, if a valid GST/HST, QST, or other applicable tax registration number is provided, Group Fit may include applicable taxes on payout records, invoices, statements, or related documentation where supported by the platform and required by law. Trainers remain solely responsible for the accuracy of registration information and for remitting applicable taxes to the relevant tax authorities. For trainers located in the United States, commissions are generally paid without additional sales tax, GST/HST, VAT, or similar indirect taxes added on top of the commission amount unless otherwise required by applicable law. Trainers located in the United States are solely responsible for their own income tax, self-employment tax, and other tax obligations. Stripe or another payment provider may collect W-9 forms, taxpayer identification information, or other tax documentation directly from trainers and may issue tax reporting forms or disclosures where required by law. Group Fit does not store U.S. trainer W-9 forms unless otherwise required by law or operational necessity. Group Fit may, where required by applicable law, act as a marketplace facilitator, marketplace platform, intermediary, or payment settlement entity for purposes relating to payment processing, tax collection, tax remittance, tax reporting, or regulatory compliance.

U.S. Insurance and Contractor Clarifications

Trainers operating in the United States are strongly encouraged to maintain commercial general liability insurance and any other insurance reasonably appropriate for their activities, services, and jurisdiction. Trainers are encouraged to respond to booking requests promptly; however, nothing in these Terms creates an employment relationship, guaranteed work schedule, or obligation to accept any specific booking request.

U.S. Arbitration and Class Action Waiver

To the fullest extent permitted by applicable law, any dispute, claim, or controversy arising out of or relating to these Terms, the platform, or any booking involving a trainer located in the United States shall be resolved through binding individual arbitration and not through court proceedings or class actions, except where prohibited by applicable law. Trainers waive any right to participate in a class action, class arbitration, representative proceeding, or jury trial to the fullest extent permitted by law.