
Your Group. Your Trainer. Your Place.
Get Fit with Group Fit
No matter the form of exercise, the Group Fit app allows you to hire specialized trainers and train with your own group of friends. Your workouts will never be more enjoyable or productive!
Step Formula to Fitness




1

Create Group*
*You may book a session individually too.
2

Select a Personal Trainer*
3

Workout*
4

Schedule Future Sessions*
Variety of Activities
Never get bored. Get results with effective workouts as per your needs
Frequently Asked Questions
How does Group Fit ensure the quality and safety of its trainers?
Group Fit is committed to providing you with qualified and trustworthy trainers. To
achieve this, we implement a rigorous two-step screening process:
Resume and Certification Review: We meticulously evaluate each trainer’s resume and relevant certifications to verify their experience and expertise.
Identity Verification by Plaid: All trainers undergo an identity check conducted by Plaid, ensuring that they are indeed who they claim to be, thus promoting a safe and secure environment for our customers.
This robust process ensures that the trainers you interact with on Group Fit are not only experienced but also verified, fostering a safe and trustworthy training environment.
Resume and Certification Review: We meticulously evaluate each trainer’s resume and relevant certifications to verify their experience and expertise.
Identity Verification by Plaid: All trainers undergo an identity check conducted by Plaid, ensuring that they are indeed who they claim to be, thus promoting a safe and secure environment for our customers.
This robust process ensures that the trainers you interact with on Group Fit are not only experienced but also verified, fostering a safe and trustworthy training environment.
Is it necessary for me to have equipment for my training session?
While it’s not mandatory, having basic equipment can significantly enhance your training
experience, depending on the activity you choose. Trainers are not required to provide
equipment. Ultimately, while some equipment may be advantageous, it is not essential
for a successful session.
What should I consider when choosing a location for my session?
You are free to choose any location for your session, provided it is publicly accessible,
or you have obtained permission to use it. If the location you select requires a fee for
facility usage, please be aware that you will be responsible for covering these costs.
Why can’t I find any trainers on Group Fit?
There could be several reasons why you’re unable to find trainers for your session:
Scheduling Conflicts: The trainer you’re interested in may already be booked for another session at your chosen time.
Activity Availability: There might not be any trainers currently available who specialize in the activity you’re looking to train in.
Location-Based Matching: Trainers are shown based on the location you’ve selected, and there may be limited availability in your area.
We understand this can be inconvenient and apologize for any trouble caused. The availability of trainers on Group Fit is dependent on the number of qualified trainers who have signed up to offer their services in various specializations on our platform.
Scheduling Conflicts: The trainer you’re interested in may already be booked for another session at your chosen time.
Activity Availability: There might not be any trainers currently available who specialize in the activity you’re looking to train in.
Location-Based Matching: Trainers are shown based on the location you’ve selected, and there may be limited availability in your area.
We understand this can be inconvenient and apologize for any trouble caused. The availability of trainers on Group Fit is dependent on the number of qualified trainers who have signed up to offer their services in various specializations on our platform.
Are there any age restrictions for using Group Fit?
Users must be at least 18 years old to book and participate in sessions on Group Fit.
Parental consent may be required for minors participating in certain activities.
How do I book a solo session?
- Booking a session with Group Fit is a breeze! Just follow these simple steps:
- Select the activity you’re interested in.
- Hit the “Create Booking” button.
- Add a location for the session.
- Choose the day and time that work best for you.
- Pick from our list of qualified trainers.
- Decide whether to create a group or go solo.
- Complete the payment, and you’re all set to get fit!
How do I book a group session?
To book a group session, follow these steps:
- Select the Activity you’d like.
- Tap on “Create Booking.”
- Choose your location or add a new one.
- Pick the date and time for your session.
- Select your preferred trainer and tap “Book Session.”
- Choose from your existing groups or tap “Create New Group.” Users who have installed and created a profile will appear under “Available on Group Fit.” If any invitees are not yet on the list, you can invite them to install the app.
- Once your group is selected, tap “Proceed to Pay.”
- On the checkout screen, choose “Pay Total Amount” if you prefer to cover the full session cost yourself, or “Pay Partial Amount” to split the cost equally among all group members. The individual share for each member will be displayed under “Splits.”
How do I provide feedback on my session experience?
After each session, you'll have the opportunity to rate and provide feedback on your trainer.
Simply go to the session card under “My Sessions” and tap on “Review Sessions”.
Your feedback is important to us and helps maintain high standards for our services.
How many members can be in a group?
A group can have a maximum of 10 members.
Do all group members need to come to the same location?
Yes, for a group booking, all members are required to come to the location selected by the member who created the booking.
Can I create multiple groups and schedule sessions with different groups?
Yes, you can create and manage multiple groups by going to “Accounts” and then selecting “My Groups.”
To schedule sessions with different groups, simply follow the booking steps provided.
This allows you to organize and book sessions with various groups as needed.
Can I cancel a booked session without any charges?
Yes, you can cancel a booked session without any charges if you do so at least 2 hours before the scheduled start time.
For the most current cancellation policy, please consult our Terms and Conditions.
What should I do if my trainer doesn’t show up for a session?
In the event that your trainer fails to show up for a scheduled session, you can request a full refund of all charges.
Simply press the “Contact Support” button on the session card in question.
Our support team will assess the situation and ensure a prompt resolution.
How can I reschedule a future session?
You can easily reschedule your session by navigating to “My Sessions” in the
app and selecting “Contact Support” for the respective booking.
How can I book sessions with a specific trainer?
Simply favorite your preferred trainers by pressing the heart icon on their profile.
To book sessions with your favorite trainers, go to "My Trainers" in the app,
where you can select from your list of favorite trainers and schedule sessions directly with them, based on their availability.
How can I favorite an activity?
To favorite an activity, go to the “Activities” screen, select the activity you’re interested in, and tap on the heart icon in the corner.
Your favorited activities will then be displayed on the Home screen under “Favorites.”
How does the referral program work?
You can get a 15% discount on your next booking by referring a friend to join Group Fit.
Go to “Accounts” and tap on “Refer a Friend” to make your referral.
After your friend makes their booking, you’ll receive a discount for your next session.
How do I view my payment history?
To view your payment history, go to “Accounts” and tap on “Payment History.”
This will display a detailed record of all your past transactions.
Is there a membership or subscription option available for frequent users?
Currently, Group Fit operates on a pay-per-session model.
We’re exploring membership options for frequent users in the future. Stay tuned for updates!
How can I find out about current promotions and discounts?
Group Fit regularly offers promotions and discounts. To check for any active discounts, go to the checkout screen and tap on “Available Discounts.” From there, you can select any applicable discounts from the list, and they will be automatically applied to your booking.
If you have a coupon code, you can also enter it on the “Available Discounts” screen.