Got questions? We've got answers.

Open the portal, set your address and time, browse available coaches, pick one, and confirm. Most bookings take under a minute.

Yes. Each coach lists what they offer. Many do all three, so you can switch any week. For studio, you choose how far you're willing to travel.

You can reschedule from the portal. Cancellation rules depend on how close to the session, check the booking screen for details.

Yes, use code FREE on your first session with any trainer. Try as many coaches as you like until you find your match.

Every trainer's government-issued ID is verified through Plaid before they go live. Trainers select their certifications from a list of recognized bodies (NASM, ACE, ISSA, CanFitPro and more) and may declare liability insurance on their profile, this information is self-reported. Background checks are available on customer request.

Yes, every profile lists certifications, experience, what they offer (in-home, studio, or virtual), insurance status, and reviews from real sessions.

After every completed session, customers leave a star rating and a short review. These appear on the coach's profile.

Trainers set their own prices per specialization. You'll see the price before you confirm.

Buy 5, 10, 20 or 40 sessions up front and save up to 25%. Pack credits work with any trainer who accepts them.

If a session is cancelled per our policy, refunds are processed automatically to your original payment method.

A short health questionnaire you fill out once. Your coach uses it to design safe, appropriate sessions for you.

Yes. Only the trainer running your session sees relevant context, never your full medical history beyond what you choose to share.

Many coaches carry their own liability insurance. Insurance status is shown on every profile.