Customer Personal Trainer

User Terms and Conditions

Updated on: December 6, 2025

1. Contractual Relationship

These GroupFit Technologies, Inc. – Terms and Conditions – Canada (“Group Fit Terms”) govern the access or use by you, an individual, from within any country in the world of any platform, applications, websites, content, products, and services (the “Group Fit Services”) made available by GroupFit Technologies, Inc.

Scope of these Group Fit Terms :

Group Fit Services may be provided by Group Fit or, if specified in these Group Fit Terms or any supplemental terms, affiliates of Group Fit. However, the Group Fit Services provided by Group Fit under these Group Fit Terms do not include any transportation services.

PLEASE READ THESE TERMS CAREFULLY BEFORE ACCESSING OR USING THE GROUP FIT SERVICES.

You may accept these terms by clicking a box or by using or placing an order using a Group Fit branded application or website or by otherwise affirmatively indicating your acceptance and subsequently, by continuing to access and use the Group Fit Services, you agree to be bound by these Group Fit Terms, as may be amended from time to time, which establishes a contractual relationship between you and Group Fit. If you do not agree to these Group Fit Terms, at any time, you agree not to access or use the Group Fit Services. These Group Fit Terms expressly supersede prior agreements or arrangements with you and Group Fit and/or any affiliates of Group Fit regarding the provision of Group Fit Services. Group Fit may immediately terminate these Group Fit Terms or any Group Fit Services with respect to you, or generally cease offering or deny access to the Services or any portion thereof, at any time for any reason.

Amendments

Group Fit may amend the Group Fit Terms, any supplemental terms or policies (including the Community Guidelines) related to the Group Fit Services from time to time. Group Fit will provide you with notice in the event of a material change to any Group Fit Terms, policies or supplemental terms that detrimentally affects your rights under these Group Fit Terms, by sending an email, providing notice through the Group Fit Services or updating the date at the top of these Group Fit Terms. Unless Group Fit indicates otherwise in its notice (if applicable), the amendments will be effective immediately upon posting of such updated Group Fit Terms at this location or the amended supplemental terms or policies on the applicable Group Fit Service or at this location (as the case may be). Your continued access or use of the Group Fit Services after Group Fit provides such notice, if applicable, or after Group Fit posts such updated terms, constitutes your acceptance of the changes and consent to be bound by the Group Fit Terms, policies and supplemental terms, as amended. If you do not agree to the amended Group Fit Terms, policies or supplemental terms, you agree not to access and/or use the Services.

2. The Group Fit Services

Group Fit will provide the Group Fit Services to you in accordance with these Group Fit Terms. The Group Fit Services constitute the provision of a technology platform that enables you, as a user of Group Fit’s applications or websites (each, an “Application”) to: (a) arrange and schedule certain services with independent third party providers of those services that have an agreement with Group Fit or its affiliates (“Third Party Providers”), including: (i) physical exercise and training related services from those Third Party Providers; (b) facilitate payments to Third Party Providers for the goods and services provided to you by those parties and receive receipts from a Group Fit affiliate for those payments; and (c) provide related content or services including customer support.

The Group Fit Services are made available solely for your personal, non-commercial use, unless Group Fit has agreed with you otherwise in a written separate agreement. You acknowledge that: (a) Group Fit does not provide transportation services or function as a transportation carrier; (b) all such physical exercise and training services are provided by Third Party Providers which are independent third party contractors who are not employed by Group Fit or any of its affiliates; (c) Group Fit does not provide physical exercise and training services. For clarity, Third Party Providers are solely responsible for the services they provide to you.

Licence

Subject to your compliance with these Group Fit Terms, Group Fit grants you a limited, non-exclusive, non-sublicensable, revocable, non-transferable licence to: (i) access and use the Applications on your personal device solely in connection with your use of the Group Fit Services; and (ii) access and use any content, information and related materials that may be made available through the Group Fit Services, in each case solely for your personal, non-commercial use. Any rights not expressly granted herein are reserved by Group Fit and Group Fit’s licensors.

Restrictions

You may not: (i) remove any copyright, trade mark or other proprietary notices from any portion of the Group Fit Services; (ii) reproduce, modify, prepare derivative works based upon, distribute, licence, lease, sell, resell, transfer, publicly display, publicly perform, transmit, stream, broadcast or otherwise exploit the Group Fit Services except as expressly permitted by Group Fit; (iii) decompile, reverse engineer or disassemble the Group Fit Services except as may be permitted by applicable law; (iv) link to, mirror or frame any portion of the Group Fit Services; (v) cause or launch any programs or scripts for the purpose of scraping, indexing, surveying, or otherwise data mining any portion of the Group Fit Services or unduly burdening or hindering the operation and/or functionality of any aspect of the Group Fit Services; or (vi) attempt to gain unauthorised access to or impair any aspect of the Group Fit Services or its related systems or networks.

Provision of the Group Fit Services

You acknowledge that portions of the Group Fit Services may be made available under Group Fit’s various brands or request options associated with physical exercise and training services.

You also acknowledge that the Group Fit Services may be made available under such brands by or in connection with: (i) certain of Group Fit’s affiliates; or (ii) Third Party Providers.

Third Party Services and Content

The Group Fit Services may be made available or accessed in connection with third party services and content (including advertising) that Group Fit does not control. You acknowledge that different terms of use and privacy policies may apply to your use of such third party services and content. Group Fit does not endorse such third party services and content and in no event shall Group Fit be responsible or liable for any products or services of such third party providers.

App Stores

You acknowledge and agree that the availability of the Applications may be dependent on the third party from which you received the Application’s licence, e.g., the Apple app stores or Android app stores (“App Store”). You acknowledge and agree that these Group Fit Terms are between you and Group Fit and not with the App Stores and that Group Fit is responsible for the provision of the Group Fit Services as described in these Group Fit Terms. However, you acknowledge and agree that if you access the Group Fit Services using Applications developed for Apple iOS and Android mobile devices, Apple Inc. (“Apple”), Google, Inc and/or their applicable international subsidiaries and affiliates, respectively, are third-party beneficiaries of these Group Fit Terms. Upon your acceptance of these Group Fit Terms, Apple shall have the right (and will be deemed to have accepted the right) to enforce these Group Fit Terms against you as a third-party beneficiary thereof. These Group Fit Terms incorporate by reference any terms set forth in the applicable third party beneficiary’s terms of service, including in Apple’s case, Apple’s Licensed Application End User License Agreement, for purposes of which, you are “the end-user.” In the event of a conflict in the terms of the Licensed Application End User License Agreement and these Group Fit Terms, the terms of these Group Fit Terms will control.

Ownership

The Group Fit Services and all rights therein are and shall remain Group Fit’s property or the property of Group Fit’s licensors. Neither these Group Fit Terms nor your use of the Group Fit Services convey or grant to you any rights: (i) in or related to the Group Fit Services except for the limited licence granted above; or (ii) to use or reference in any manner Group Fit’s company names, logos, product and service names, trademarks or services marks or those of Group Fit’s licensors.

Group Fit Active Area

The goods and services that you may request using the Group Fit Services are available in designated areas as communicated via the Application from time to time (“Group Fit Active Area”). Group Fit does not guarantee that you will be able to use the Group Fit Services to request any such goods and services in the Group Fit Active Area at all times.

3. Your Use Of The Group Fit Services

User Accounts

In order to use most aspects of the Group Fit Services, you must register for and maintain an active personal user Group Fit Services account (“Account”). You must be at least 18 years of age, or the age of legal majority in your jurisdiction (if different than 18), to obtain an Account, unless a specific Group Fit Service permits otherwise. Account registration requires you to submit to Group Fit certain personal information, such as your name, address, mobile phone number, and age, as well as at least one valid payment method (either a credit card or accepted payment partner). You agree to maintain accurate, complete, and up-to-date information in your Account. Your failure to maintain accurate, complete, and up-to-date Account information, including having an invalid or expired payment method on file, may result in your inability to access or use the Group Fit Services. You are responsible for all activity that occurs under your Account, and you agree to maintain the security and secrecy of your Account username and password at all times. Unless otherwise permitted by Group Fit in writing, you may only possess one Account.

User Requirements and Conduct
General

The Group Fit Services are not available for use by persons under the age of 18. You may not authorise third parties to use your Account, and you may not allow persons under the age of 18 to receive: (i) physical exercise and training services from Third Party Providers unless they are accompanied by you and you agree to take full responsibility for the acts or omissions of the persons under the age of 18. You may not assign or otherwise transfer your Account to any other person or entity. You agree to comply with all applicable laws when accessing or using the Group Fit Services, and you may only access or use the Group Fit Services for lawful purposes in accordance with these Group Fit Terms. You will not, in your use of the Group Fit Services, cause nuisance, annoyance, inconvenience, or property damage, whether to the Third Party Provider or any other party, including Group Fit, its affiliates or any of their employees, agents or contractors. In certain instances, you may be asked to provide proof of age, identity, or other method of identity verification to access or use the Group Fit Services, and you agree that you may be denied access to or use of the Group Fit Services if you refuse to provide proof of identity or other method of identity verification.

Health and Physical Condition; No Guarantee of Results

You understand that physical exercise and training activities involve inherent risks, including the risk of serious injury or death. By booking or participating in any session arranged through the Group Fit Services, you represent and warrant that: (i) you are in a suitable physical condition to participate in such activities; (ii) you have consulted with a physician or other appropriate healthcare professional about your participation, or have voluntarily chosen not to do so; and (iii) you will immediately stop participating and seek medical attention if you experience any pain, dizziness, shortness of breath, or other concerning symptoms.

You acknowledge that Group Fit does not provide medical advice and that Third Party Providers are not providing medical or healthcare services through the Group Fit platform. You are solely responsible for your own health and safety in connection with any activities arranged through the Group Fit Services.

You further acknowledge that results from fitness and physical training activities vary from person to person. Group Fit does not guarantee any particular outcome, improvement, or result (including weight loss, strength gain, health improvement, or injury prevention) from any session or program booked through the Group Fit Services.

Equipment or Accessories Responsibility

Group Fit and its affiliated fitness professionals ("Service Providers") shall not be responsible for providing any fitness equipment or accessories required for the fitness sessions booked through the platform. It is the sole responsibility of the user or the group of users ("Clients") to ensure that they have the necessary equipment or accessories for the fitness sessions.

Clients acknowledge and agree that while having equipment or accessories may not be necessary for all activities, they may enhance the quality of the session. Clients are encouraged to communicate with their selected fitness professional to determine whether specific equipment or accessories are recommended for the planned activities. Clients are required to provide and maintain any equipment or accessories essential for the fitness sessions, including but not limited to exercise mats, weights, resistance bands, or any other fitness accessories.

Group Fit and its Service Providers shall not be liable for any injury, damage, or inconvenience arising from the absence, inadequacy, or malfunction of any fitness equipment or accessories during the fitness sessions. Clients expressly release Group Fit and its Service Providers from any liability, claims, demands, or damages arising out of or in connection with the lack of equipment or accessories or any related issues.

Session Environment, Property and Safety

You are responsible for ensuring that the location you select for any session (including your home, condominium facilities, outdoor spaces, or any other venue) is safe, suitable and permitted for the intended activity. You agree to comply with all building rules, facility rules, municipal by-laws, and any instructions reasonably given by the Third Party Provider to protect health and safety.

You are responsible for any damage to property or facilities caused by you or anyone you invite to the session. You agree that Group Fit is not liable for any refusal by a facility to allow the session to proceed, any conditions at the chosen location, or any issues arising from your choice of session location.

Commercial Electronic Messaging

By creating an Account, you agree that Group Fit or its affiliates may send you commercial electronic messages (including email, SMS or push notifications, where applicable) as part of the normal business operation of your use of the Group Fit Services and to send you marketing and promotional messages about any of Group Fit’s Applications, products or services. Where it may be impracticable (including for push notifications) to include an unsubscribe mechanism in certain commercial electronic messages, you may opt-out of receiving commercial electronic messages from Group Fit at any time by following the directions available. You also acknowledge that opting out of receiving certain electronic messages may impact your use of the Group Fit Services.

Promotional Codes

A Group Fit affiliate may, in its sole discretion, create promotional codes that may be redeemed for Account credit, or other features or benefits related to a Third Party Provider’s services, subject to any additional terms that the Group Fit affiliate establishes on a per promotional code basis (“Promo Codes”).

You agree that Promo Codes: (i) must be used only by the intended recipient, audience, and for the stated purpose; (ii) may not be duplicated, sold, traded, or transferred in any manner, or made available to the general public (whether posted online or otherwise), unless expressly permitted by Group Fit in writing; (iii) may, as permitted by law, be disabled, cancelled, or modified by Group Fit or its affiliate at any time without liability; (iv) may only be used in accordance with the specific terms that Group Fit or its affiliate establishes for such Promo Code; (v) are not valid for cash, are not refundable or exchangeable, and have no cash value; and (vi) may expire prior to your use.

Without limiting the foregoing, you must not: (a) create multiple Accounts to redeem Promo Codes more than once; (b) use a Promo Code issued for “new users” or “first booking” if you do not meet those criteria; (c) share one-time or targeted Promo Codes beyond the intended recipient; (d) redeem Promo Codes in connection with any booking that you do not reasonably intend to attend or use; or (e) collude with any Third Party Provider or other user to generate artificial or sham bookings for the purpose of obtaining Promo Code benefits.

Third Party Providers (including trainers, coaches, and instructors) are prohibited from using Promo Codes on bookings for sessions that they provide, or otherwise using Promo Codes in any way that results in self-dealing or improper financial benefit to themselves beyond what Group Fit authorizes.

Group Fit and its affiliates reserve the right, in their sole discretion, to withhold or deduct credits, Account balances, or other features or benefits obtained through the use of Promo Codes by you or any other user, or to cancel a booking, reverse any discount, or charge you the full applicable amount, if Group Fit reasonably determines or believes that: (i) the use or redemption of the Promo Code was in error, fraudulent, illegal, abusive, excessive, or otherwise improper; or (ii) the use or redemption of the Promo Code violated the applicable Promo Code terms or these Group Fit Terms.

Group Fit may modify, suspend, or terminate any promotional or rewards program, or any Promo Code, at any time without notice, to the extent permitted by applicable law.

User Provided Content

Group Fit may, in Group Fit’s sole discretion, permit you from time to time to submit, upload, publish or otherwise make available to Group Fit through the Group Fit Services textual, audio, and/or visual content and information, including commentary and feedback related to the Group Fit Services, initiation of support requests, and submission of entries for competitions and promotions (“User Content”). Any User Content provided by you remains your property. However, by providing User Content to Group Fit, you grant Group Fit and its affiliates a worldwide, perpetual, irrevocable, transferable, licence for no fee, with the right to sublicense, to use, copy, modify, create derivative works of, distribute, publicly display, publicly perform, and otherwise exploit in any manner such User Content in all formats and distribution channels now known or hereafter devised (including in connection with the Group Fit Services and Group Fit’s business and on third-party sites and services), without further notice to or consent from you, and without the requirement of payment to you or any other person or entity.

You represent and warrant that: (i) you either are the sole and exclusive owner of all User Content or you have all rights, licences, consents and releases necessary to grant Group Fit and its affiliates the licence to the User Content as set forth above; and (ii) neither the User Content nor your submission, uploading, publishing or otherwise making available of such User Content nor Group Fit’s or its affiliate’s use of the User Content as permitted herein will infringe, misappropriate or violate a third party’s intellectual property or proprietary rights, or rights of publicity or privacy, or result in the violation of any applicable law or regulation.

You agree to not provide User Content that is defamatory, libellous, hateful, violent, obscene, pornographic, unlawful, or otherwise offensive, as determined by Group Fit in its sole discretion, whether or not such material may be protected by law. Group Fit may, but is not obligated to, review, monitor, or remove User Content, at Group Fit’s sole discretion and at any time and for any reason, without notice to you.

Ratings and Reviews

The Group Fit Services may allow you to rate and review Third Party Providers and to view ratings and reviews left by other users. Any ratings or reviews you submit constitute User Content and must comply with these Group Fit Terms. Group Fit may, in its sole discretion, remove, edit, or refuse to display any rating or review that it considers to be inaccurate, misleading, abusive, unlawful, or otherwise inappropriate, but Group Fit has no obligation to do so.

Ratings and reviews are intended solely to help users evaluate Third Party Providers and do not constitute any guarantee, certification, or endorsement by Group Fit of any Third Party Provider, their qualifications, or the services they may provide. Group Fit does not investigate or verify every rating or review and is not responsible for any decisions you make based on ratings or reviews displayed through the Group Fit Services.

Monitoring of Communications

To the extent permitted by law, Group Fit may monitor and retain communications sent through the Group Fit Services (including in-app messages between you and Third Party Providers) for purposes of customer support, safety, fraud prevention, training, and to enforce these Group Fit Terms. Group Fit has no obligation to monitor any communications, but may do so in its sole discretion.

Fraud, Abuse, and Misuse

Group Fit reserves the right to investigate and take any action it deems appropriate (including suspending or terminating your Account, cancelling bookings, reversing discounts or credits, and reporting to law enforcement) if Group Fit reasonably suspects that you have engaged in fraud, abuse, or misuse of the Group Fit Services. This includes, without limitation, abuse of Promo Codes or promotions, creation of multiple Accounts, sham or artificial bookings, chargeback abuse, or any other conduct intended to obtain an improper financial or other benefit.

Right to Refuse Service, Suspend or Cancel Bookings

Group Fit and Third Party Providers reserve the right, in their sole discretion, to refuse to provide or to discontinue providing any services to you, and Group Fit may cancel any booking, suspend or terminate your Account, or otherwise restrict your access to the Group Fit Services, where Group Fit reasonably believes that:

  • (i) your behaviour is unsafe, abusive, threatening, or otherwise inappropriate towards any Third Party Provider, Group Fit personnel, or any other person;
  • (ii) you are misusing or abusing the Group Fit Services, including repeatedly cancelling sessions, booking sessions you do not intend to attend, or attempting to evade fees or policies;
  • (iii) there is suspected or actual fraud, abuse of Promo Codes or promotions, or other improper activity associated with your Account; or
  • (iv) it is reasonably necessary to protect health, safety, security, or property.

Where Group Fit cancels a booking under this section, any entitlement to a refund will be determined by Group Fit in its sole discretion, subject to applicable law.

No Circumvention of the Group Fit Platform

You agree not to circumvent the Group Fit Services by engaging, paying, or attempting to engage or pay any Third Party Provider for services outside the Group Fit platform where the initial introduction to that Third Party Provider occurred through the Group Fit Services, for so long as your Account remains active and for twelve (12) months thereafter, unless Group Fit expressly agrees otherwise in writing. Group Fit reserves the right to suspend or terminate your Account if it reasonably believes you have attempted to circumvent the Group Fit platform in this manner.

Network Access and Devices

You are responsible for obtaining the data network access necessary to use the Group Fit Services. Your mobile network’s data and messaging rates and fees may apply if you access or use the Group Fit Services from a wireless-enabled device and you shall be responsible for such rates and fees. You are responsible for acquiring and updating compatible hardware or devices necessary to access and use the Group Fit Services and Applications and any updates thereto. Group Fit does not guarantee that the Group Fit Services, or any portion thereof, will function on any particular hardware or devices. In addition, the Group Fit Services may be subject to malfunctions and delays inherent in the use of the Internet and electronic communications.

4. Payment

You acknowledge that the use of Group Fit Services may result in charges for the services or goods received from a Third Party Provider ("Third Party Charges"). Following the receipt of services or goods through the Group Fit Service, Group Fit or one of its affiliates will facilitate the payment of applicable Third Party Charges, acting as the limited collection agent for the Third Party Provider. This payment arrangement is deemed equivalent to direct payment made by you to the Third Party Provider. Third Party Charges are inclusive of applicable taxes as required by law and are considered final and non-refundable unless otherwise determined by Group Fit.

All Third Party Charges are due immediately upon booking, and payment will be facilitated by Group Fit or a Group Fit affiliate using the preferred payment method designated in your Account. A receipt will be sent to you following payment. In cases where your primary Account payment method is expired, invalid, or unable to be charged, you agree that Group Fit or a Group Fit affiliate may, on behalf of the Third Party Provider, utilise a secondary payment method in your Account, if available.

You recognize that the exclusive authority to determine or modify Third Party Charges for any services or goods obtained through the Group Fit Services rests solely with Group Fit. Group Fit retains the right to make such adjustments at its discretion, including situations where you opt for additional services resulting in extra charges. While Group Fit will make reasonable efforts to notify you of potential Third Party Charges, you bear responsibility for any such charges incurred under your Account.

Please note that a charge on your payment card statement from Group Fit or a Group Fit affiliate does not necessarily indicate that Group Fit or the Group Fit affiliate sold an item or service. Rather, it signifies that Group Fit or the Group Fit affiliate facilitated payment processing, and the merchant stated on your receipt is the actual seller.

Additionally, you acknowledge that Group Fit or its affiliates may, from time to time, provide certain users with Promo Codes that may result in varied amounts charged for the same or similar services or goods obtained through the Group Fit Services. You agree that such Promo Codes are provided at no cost, have no monetary value, cannot be redeemed for cash, are not exchangeable or transferable, and, unless also made available to you, shall have no impact on your use of the Group Fit Services or the Third Party Charges applied to you.

Chargebacks and Payment Disputes

If you dispute a charge directly with your payment provider (a “Chargeback”), Group Fit may temporarily suspend your Account and any future bookings while the Chargeback is investigated. Group Fit reserves the right to provide evidence to your payment provider that the charges were properly authorized and that services were made available. Where a Chargeback is resolved in Group Fit’s favour, Group Fit may reinstate the charge and/or recover from you any amounts credited to you in error, together with any associated fees or costs incurred by Group Fit as a result of the Chargeback.

Group Fit may suspend or terminate your Account where it reasonably considers that Chargebacks are being made in bad faith or as a form of abuse.

Set-Off and Negative Balances

To the extent permitted by law, Group Fit may set off, withhold, or deduct from any amounts owed or credited to you (including refunds or Account credits) any amounts you owe to Group Fit, including amounts arising from: (i) Chargebacks; (ii) Promo Code abuse or misuse; (iii) cancelled or reversed transactions; or (iv) unpaid fees or other charges properly due under these Group Fit Terms. If your Account balance becomes negative, Group Fit may recover the outstanding amounts from any valid payment method linked to your Account.

5. Cancellations

Cancellation and Rescheduling Period : You are allowed to cancel or reschedule a booked session through the Group Fit app. The cancellation and rescheduling options will be available on the booking screen. You may cancel a session without incurring any charges if the cancellation is made at least 2 hours before the scheduled start time of the session.

Refund for Timely Cancellations : If you cancel a booked session 2 hours before the scheduled time, the entire fee for the session will be refunded.

Late Cancellation Charges : If you cancel a booked session within 2 hours of the scheduled start time, a cancellation fee equal to 15% of the session fee will be charged. This fee is intended to cover administrative and processing costs associated with the cancellation, including compensation for the Third Party Provider who was scheduled to provide the session.

Rescheduling Sessions : You may reschedule a session at any time without incurring any fees. The rescheduling option is available on the booking screen of the Group Fit app.

Third Party Provider Services :
  1. If Third Party Provider services are cancelled for reasons not attributed to you in accordance with Group Fit's or its affiliate's cancellation policies, you may be entitled to a refund for any charges paid.
  2. If any goods or services provided by a Third Party Provider fail or are cancelled for reasons determined by Group Fit, acting reasonably, to be attributed to you (e.g., incorrect address provided), you may be charged a fee, not exceeding the full price for both the items and any services purchased.

Third Party Charges: If you require a correction to be made to any Third Party Charge incurred, you must notify Group Fit in writing within 48 hours after the Third Party Charge was invoiced. After this period, Group Fit will have no further responsibility, and you waive the right to later dispute the amounts charged.

Refund for Third Party Provider No-Show: In the event that a Third Party Provider scheduled through the Group Fit platform fails to show up at the scheduled time for a booked session, you may request a refund of the session fee by creating a support ticket through the Group Fit Helpdesk within 48 hours of the booked session time.

Refund Request Process :
  1. You must initiate the refund request through the Group Fit Helpdesk providing details of the scheduled session, the Third Party Provider's non-appearance, and any other relevant information.
  2. Group Fit will conduct an investigation into the reported no-show incident.
Refund Eligibility :
  1. If the investigation determines that the Third Party Provider did not appear at the scheduled time, you may be eligible for a refund of the session fee.
  2. Refunds will be processed by Group Fit and returned to your account through the original payment method.

Timely Request : You must submit the refund request through the Group Fit Helpdesk within 48 hours of the session time.

Investigation Period : The investigation into the no-show incident will be conducted promptly. Group Fit will make reasonable efforts to resolve the matter and process the refund within a reasonable timeframe.

Review and Modification : This Cancellation and Third Party Services Policy may be reviewed and modified by Group Fit with notice to you. You will be bound by the updated Policy upon receiving notice.

6. Disclaimers; Limitation Of Liability; Indemnity Application To Group Fit And Its Affiliates

The limitations and disclaimer in this section 6 apply to the liability of Group Fit and its affiliates under these Group Fit Terms, including in relation to any of the Group Fit Services.

Disclaimers

THE GROUP FIT SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE”. GROUP FIT AND ITS AFFILIATES DISCLAIM ALL REPRESENTATIONS AND WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, NOT EXPRESSLY SET OUT IN THESE GROUP FIT TERMS (INCLUDING ANY SUPPLEMENTAL TERMS, WHERE APPLICABLE), INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT, AND MAKE NO REPRESENTATION, WARRANTY, OR GUARANTEE REGARDING THE RELIABILITY, TIMELINESS, QUALITY, SUITABILITY OR AVAILABILITY OF THE GROUP FIT SERVICES OR ANY SERVICES OR GOODS REQUESTED BY YOU THROUGH THE USE OF THE GROUP FIT SERVICES, OR THAT THE GROUP FIT SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE. GROUP FIT AND ITS AFFILIATES DO NOT GUARANTEE THE QUALITY, SUITABILITY, SAFETY OR ABILITY OF THIRD PARTY PROVIDERS. YOU AGREE THAT THE ENTIRE RISK ARISING OUT OF YOUR USE OF THE GROUP FIT SERVICES, AND ANY SERVICES OR GOODS REQUESTED BY YOU THROUGH THE USE OF THE GROUP FIT SERVICES, REMAINS SOLELY WITH YOU, TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW. GROUP FIT DOES NOT CONTROL, MANAGE OR DIRECT ANY THIRD PARTY PROVIDERS. THIRD PARTY PROVIDERS ARE NOT ACTUAL AGENTS, APPARENT AGENTS, OSTENSIBLE AGENTS, OR EMPLOYEES OF GROUP FIT. GROUP FIT DOES NOT CONTROL, ENDORSE OR TAKE RESPONSIBILITY FOR ANY USER CONTENT OR THIRD PARTY CONTENT AVAILABLE ON OR LINKED TO BY THE SERVICES. GROUP FIT CANNOT AND DOES NOT REPRESENT OR WARRANT THAT THE SERVICES OR SERVERS ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

Liability

Limitation of Liability

GROUP FIT AND ITS AFFILIATES SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS, LOST DATA, PERSONAL INJURY OR PROPERTY DAMAGE RELATED TO, IN CONNECTION WITH, OR OTHERWISE RESULTING FROM ANY USE OF THE SERVICES, EVEN IF GROUP FIT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. GROUP FIT SHALL NOT BE LIABLE FOR ANY DAMAGES, LIABILITY OR LOSSES ARISING OUT OF: (i) YOUR USE OF OR RELIANCE ON THE GROUP FIT SERVICES OR YOUR INABILITY TO ACCESS OR USE THE GROUP FIT SERVICES; OR (ii) ANY TRANSACTION OR RELATIONSHIP BETWEEN YOU AND ANY THIRD PARTY PROVIDER, EVEN IF GROUP FIT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. GROUP FIT SHALL NOT BE LIABLE FOR DELAY OR FAILURE IN PERFORMANCE RESULTING FROM CAUSES BEYOND GROUP FIT’S REASONABLE CONTROL. YOU ACKNOWLEDGE THAT THIRD PARTY PROVIDERS PROVIDING PHYSICAL EXERCISE AND TRAINING SERVICES REQUESTED THROUGH SOME REQUEST MAY NOT BE PROFESSIONALLY LICENSED OR PERMITTED. IN NO EVENT SHALL GROUP FIT’S TOTAL LIABILITY TO YOU IN CONNECTION WITH THE SERVICES FOR ALL DAMAGES, LOSSES AND CAUSES OF ACTION EXCEED FIVE HUNDRED CANADIAN DOLLARS (CAD $500).

THE GROUP FIT SERVICES MAY BE USED BY YOU TO REQUEST PHYSICAL EXERCISE AND TRAINING SERVICES WITH THIRD PARTY PROVIDERS, BUT YOU AGREE THAT GROUP FIT HAS NO RESPONSIBILITY OR LIABILITY TO YOU RELATED TO ANY PHYSICAL EXERCISE AND TRAINING SERVICES PROVIDED TO YOU BY THIRD PARTY PROVIDERS OTHER THAN AS EXPRESSLY SET FORTH IN THESE TERMS.

THE LIMITATIONS AND DISCLAIMER IN THIS SECTION 6 DO NOT PURPORT TO LIMIT LIABILITY OR ALTER YOUR RIGHTS AS A CONSUMER THAT CANNOT BE EXCLUDED UNDER APPLICABLE LAW.

Indemnity

You agree to indemnify and hold Group Fit and its affiliates and their officers, directors, employees and agents harmless from any and all claims, demands, losses, liabilities, and expenses (including reasonable attorneys’ fees) arising out of or in connection with: (i) your use of the Group Fit Services or services or goods obtained through your use of the Group Fit Services; (ii) your breach or violation of any of these Group Fit Terms; (iii) Group Fit’s use of your User Content; or (iv) your violation of the rights of any third party, including Third Party Providers (“Losses”).

7. Governing Law

These Group Fit Terms shall be exclusively governed by and construed in accordance with the laws of the province of Ontario, or Quebec if you are a Quebec resident, and the federal laws of Canada applicable therein, without regard to conflict of law principles.

8. Dispute Resolution

IMPORTANT: PLEASE READ THE FOLLOWING ARBITRATION REQUIREMENT CAREFULLY. YOU WILL HAVE TO RESOLVE DISPUTES THROUGH ARBITRATION. YOU WILL NOT BE ELIGIBLE TO GET MONEY OR OTHER RELIEF THROUGH A COURT PROCEEDING. ARBITRATION REQUIREMENT

You are free to get advice or representation from a lawyer about this arbitration requirement.

Unless prohibited by law, all disputes arising out of or relating in any way to: (i) these Group Fit Terms, (ii) the Group Fit Services, (iii) your access to or use of the Applications, or (iv) advertisements, promotions or oral or written statements related to the Applications or any other Group Fit branded product will be finally and conclusively adjudicated and resolved by arbitration under the Arbitration Rules (“ADRIC Rules”) of the ADR Institute of Canada, Inc. (“ADRIC”), except as modified here. The arbitration will be in English or French as you choose. The arbitration may be held anywhere the arbitrator considers appropriate, including remotely by telephone or Internet.

The ADRIC Rules are available by, for example, searching www.google.ca to locate “ADRIC Arbitration Rules”. You can also contact ADRIC at 1-877-475-4353 or www.adric.ca.

You will have to pay some fees to arbitrate, as described in the ADRIC Rules.

However, before beginning the arbitration, the party with the claim will first try to informally negotiate with the other party, in good faith, a resolution of the dispute for not less than 30 days but no more than 45 days unless extended by agreement. During the negotiation period, any otherwise applicable limitation period will be tolled (temporarily suspended).

Nothing here prevents you from filing a claim with a government agency.

Where you allege claims of sexual assault or sexual harassment, you may choose to bring those specific claims in court or before the Ontario Human Rights Tribunal instead of arbitration. Group Fit agrees to honour your choice of forum with respect to your individual sexual harassment or sexual assault claim but in doing so Group Fit does not waive the enforceability of any other part of this section 8.

This arbitration requirement survives: (i) the termination of this Agreement and (ii) the bankruptcy of any party. If any part of it is deemed invalid or unenforceable, the other parts remain in force.

9. Other Provisions

Claims of Copyright Infringement

Claims of copyright infringement should be sent to Group Fit’s designated agent. Please visit Group Fit’s web page at www.groupfitapp.com for the designated address and additional information.

Notice

Group Fit may give notice by means of a general notice on the Group Fit Services, electronic mail to your email address in your Account, or by written communication sent to your address as set forth in your Account. You may give notice to Group Fit by written communication to [email protected].

Force Majeure

Group Fit shall not be liable for any delay or failure to perform any obligation under these Group Fit Terms to the extent such delay or failure is caused by an event or circumstance beyond Group Fit’s reasonable control, including acts of God, extreme weather, flood, fire, earthquake, pandemic, epidemic or public health emergency, labour disputes, strikes, lockouts, war, terrorism, civil unrest, governmental actions, power or Internet outages, failures of telecommunications networks, or failures of third party hosting or service providers. The time for performance of the affected obligation shall be extended for a period equal to the duration of the event or circumstance causing the delay, plus a reasonable period for resumption of performance.

General

You may not assign or transfer these Group Fit Terms in whole or in part without Group Fit’s prior written approval. You give your approval to Group Fit for it to assign or transfer these Group Fit Terms in whole or in part, including to: (i) a subsidiary or affiliate; (ii) an acquirer of Group Fit’s equity, business or assets; or (iii) a successor by merger. No joint venture, partnership, employment or agency relationship exists between you, Group Fit or any Third Party Provider as a result of the contract between you and Group Fit or use of the Group Fit Services.

If any provision of these Group Fit Terms is held to be illegal, invalid or unenforceable, in whole or in part, under any law, such provision or part thereof shall to that extent be deemed not to form part of these Group Fit Terms but the legality, validity and enforceability of the other provisions in these Group Fit Terms shall not be affected. In that event, the parties shall replace the illegal, invalid or unenforceable provision or part thereof with a provision or part thereof that is legal, valid and enforceable and that has, to the greatest extent possible, a similar effect as the illegal, invalid or unenforceable provision or part thereof, given the contents and purpose of these Group Fit Terms.

These Group Fit Terms, including any incorporated policies, constitute the entire agreement and understanding of the parties with respect to its subject matter and replaces and supersedes all prior or contemporaneous agreements or undertakings regarding such subject matter. Nothing in this clause limits your rights as a consumer that cannot be excluded under applicable law. In these Group Fit Terms, the words “including” and “include” mean “including, but not limited to”.

Survival

Termination of your Account or cessation of your use of the Group Fit Services does not affect any provisions of these Group Fit Terms which are expressly or by their nature intended to continue in force after such termination, including without limitation sections relating to: payment obligations, cancellations and refunds, Promo Codes and promotions, fraud and abuse, no circumvention of the Group Fit platform, intellectual property, User Content, disclaimers, limitation of liability, indemnity, governing law, dispute resolution and arbitration, and this Survival section.

Entire Agreement

You and Group Fit agree that this Agreement and any Schedules attached hereto constitutes the entire agreement with respect to your usage of the Group Fit app and services and any and all previous agreements, written or oral, express or implied between the parties or on their behalf relating to your usage of the Group Fit app and services are hereby terminated and cancelled. You and Group Fit both release and forever discharge one another of and from all manner of actions, causes of actions, claims or demands whatsoever under or in respect of any and all previous agreements dealing with the subject matter of this Agreement.

Independent Legal Advice

You acknowledge that you have had sufficient time to review this Agreement thoroughly and that you have read and understand the terms and conditions of this Agreement and the obligations hereunder and that Group Fit has advised you that this Agreement substantially alters and supersedes your rights at common law. You specifically acknowledge that Group Fit has advised you to obtain independent legal advice prior to executing this Agreement and you have either obtained said independent legal advice or waived your right to the same. You are not under any disability at the time of execution of this Agreement.

10. Application Usage

This Agreement shall be effective for the duration of your active use of the Group Fit app and platform. In the event of any disputes or differences between you and the Company, you agree to promptly cease using the Group Fit app, erase your profile from the platform, and delete the application from your mobile device. The termination of app usage, erasure of your profile, and deletion of the application shall collectively signify your acknowledgment and acceptance of the cessation of obligations under this Agreement.